Guest Relations Representative
Job ID: LX-GRR0236
Company Rating: ★★★★★
EU – WP/RP Support: Provided
Number of Vacancies: 10
Salary: €18 – €22 (hourly)
Job Posted: 19.05.2025
Location: Luxembourg
Overview
Education
- High school diploma or equivalent
Experience
- 1 – 2 years in guest relations, front desk or customer service
Accommodation
- Not Provided
Transportation
- Not Provided
Responsibilities
- Greet and welcome guests with a warm and friendly attitude
- Handle guest inquiries, bookings, and special requests
- Provide information about hotel services and local attractions
- Resolve guest complaints and ensure high guest satisfaction
- Maintain guest records and update the reservation system
- Coordinate with other departments to ensure smooth operations
Requirements
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Professional appearance and positive attitude
- Fluent in English (French or German is a plus)
- Ability to work flexible hours, including weekends and holidays
What we offer
- Pay: €18 – €22 per hour
- Work Hours: 8 hours per day, 6 days per week
- Visa Assistance: Support for non-EU workers to obtain a Work Visa
Accepting Applications From
- EU Nationals & Residence Permit Holders
- Non-EU Nationals who need a Work Permit
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Job Category: Hotel & Restaurant Industry
Job Type: Full Time Permanent
Job Location: Luxembourg